CASE STUDY
Motor Vehicle Accident
Over 25% increase in collection in first six months of partnership
At a Glance
Challenges
- Anemic hospital collections in recent years
- Insufficient reporting kept provider in the dark on many issues
- Disjointed Motor Vehicle Accident (MVA) process left patients confused and money on the table
Solutions
- Utilized integrated technical knowledge and MVA proficiency
- Employed thorough comprehension of pertinent legal frameworks and real-world considerations
- Created and executed extensive educational programs for service delivery teams
Results
- Achieved 25.6% increase in MVA claims collections within first 6 months of the partnership
- Implemented automated payments from Epic, stabilizing cash flow
- Delivered comprehensive reporting and transparency, impressing healthcare leadership
- Improved account aging status and appeals preparation processes
About the Hospital
As a prominent non-profit medical center in the Mountain West, the healthcare system provides 200+ inpatient beds & emergency care; cancer, heart & vascular institutes; 200+ long-term care & assisted-living units; and numerous outpatient clinics.
“Aspirion is efficient. The team sends me weekly reports that I then review for the next action. They respond quickly when I have additional questions or follow-up questions. Responding quickly and honestly is what I need and what the firm does. I would tell a peer or friend asking about the product that there is good feedback from Aspirion on questions and concerns. Their knowledge is very specific. I would not be able to ask my team in the motor vehicle accident (MVA) claims area anything about any other kind of claim. However, if I tell my team a specific thing about an MVA claim, they are all over it. They are very knowledgeable in their specific accounts..”
-Analyst/Coordinator, Aspirion Motor Vehicle Accident Client